Effective Date: 1 Jan 2026
Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.
1. Order Processing Time
- All orders are processed within [1โ3 working days] after payment is confirmed
- Orders are not processed on weekends or public holidays
- During peak periods or promotions, processing may take slightly longer
Once your order is shipped, you will receive a confirmation message with tracking details (if available).
2. Shipping Rates & Delivery Time
Shipping fees are calculated based on your location and will be displayed at checkout.
Estimated delivery times:
- West Malaysia: [1โ3 working days]
- East Malaysia: [3โ7 working days]
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Courier Services
We work with trusted courier partners to ensure reliable delivery. The courier used may vary depending on your location.
4. Order Tracking
- Tracking information will be provided once your order is shipped
- Please allow some time for the tracking system to update
5. Failed Delivery / Incorrect Address
- Customers are responsible for providing accurate shipping details
- If a parcel is returned due to an incorrect address or failed delivery attempt, reshipping fees will apply
- We are not responsible for lost parcels due to incorrect information provided by the customer
6. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Customs clearance (for international orders)
We appreciate your patience and understanding in such situations.
7. Damaged Parcels
If your parcel arrives damaged:
- Please contact us within 24 hours of receiving the order
- Provide clear photos of the parcel and items
We will review and assist you accordingly.
8. Contact Us
If you have any questions regarding shipping, feel free to reach out:
- Phone/WhatsApp: +601121872097
